- order
- minimum order
- sample orders
- delivery time
- payment
- shipment
- insurance
- conditions of payment
- general conditions
You can order with us by sending an e-mail or fax with the order data.
Mention class, series, code, description, dimensions and price of the article, the number of articles you want, together with any request (on color etc.).
Also mention preferred method of payment and shipment and your company name, company address and delivery address.
We send you an invoice as confirmation, with the prices, estimation of transportation costs and delivery time and start processing the order as soon as the first payment has been made.
The minimum order size for wholesale is 250 $. For retail sales there is no minimum order size.
Your first sample order doesn't to have tofulfil the minimum order size of 250 USD.
Sample orders usually are delivered form stock (delivery type 'stock with replacement') means you can get slightly different items than ordered.
Depending on amount from one week to three or more months.
Usually we have about 50 till 80% of an order in stock; the other items come from production.
Because of the nature of our items (hand made by local artisans) production time can be long, especially if items do not comply with quality standards and have to be redone.
Take also into account that the smaller your order, the longer the delivery time can get. In case item is not stock, and the quantity ordered is small, we have to wait for additional orders to start production of the item.
To offer you the optimum balance in delivery time and article choice we have different delivery types you can choose from:
- from stock - immediate shipping, only items in stock
- from stock with replacement - shipping form stock with replacement of items not in stock by similar items
- deadline - shipping on a fixed date with items ready by that date
- deadline with replacement - shipping on fixed date with replacement of items not ready by similar items
- complete - shipping when the order is ready
Mention with your order what delivery type you want.
You can pay us in the following ways:
- deposit on our bank account in Ecuador (in u.s. dollars)
- deposit on our bank account in The Netherlands (in euros)
- PayPal online payment with Credit Card (either dollars or euros)
- by money wire (Western Union) to Ecuador (in u.s. dollars)
Conversion rate and costs of payment
For payments in euro´s: we apply the conversion rate euro-dollar on the day the first payment is received.
The rate applied is the normal bank rate. The fee to cover the risks and costs of conversion and money transfer is 2,5%.
Costs of payment and bank deposits are for buyer.
For credit card payments of sums over 500$ a payment fee of 4% applies.
We can ship by courier, air freight or sea freight.
courier
A fast, convenient and secure way to send small orders is per courier EMS.
This is our preferred shipping method for orders up to 100 kgs.
Delivery time is in 5-7 working days, plus 1 day for custom's clearance.