Ordering

• order
• minimum order
• sample orders
• delivery time
• payment
• shipment
• insurance
• conditions of payment
• general conditions

Order

You can order with us by sending an e-mail or fax with the order data.
Mention class, series, code, description, dimensions and price of the article, the number of articles you want, together with any request (on color etc.).
Also mention preferred method of payment and shipment and your company name, company address and delivery address.

We send you an invoice as confirmation, with the prices, estimation of transportation costs and delivery time and start processing the order as soon as the first payment has been made.

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Minimum order

The minimum order size for wholesale is 250 $. For retail sales there is no minimum order size.

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Sample orders

Your first sample order doesn't to have tofulfil the minimum order size of 250 USD.
Sample orders usually are delivered form stock (delivery type 'stock with replacement') means you can get slightly different items than ordered.

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Delivery time

Depending on amount from one week to three or more months.

Usually we have about 50 till 80% of an order in stock; the other items come from production. Because of the nature of our items (hand made by local artisans) production time can be long, especially if items do not comply with quality standards and have to be redone.
Take also into account that the smaller your order, the longer the delivery time can get. In case item is not stock, and the quantity ordered is small, we have to wait for additional orders to start production of the item.

To offer you the optimum balance in delivery time and article choice we have different delivery types you can choose from:

• from stock - immediate shipping, only items in stock
• from stock with replacement - shipping form stock with replacement of items not in stock by similar items
• deadline - shipping on a fixed date with items ready by that date
• deadline with replacement - shipping on fixed date with replacement of items not ready by similar items
• complete - shipping when the order is ready

Mention with your order what delivery type you want.

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Payment

You can pay us in the following ways:

• deposit on our bank account in Ecuador (in u.s. dollars)
• deposit on our bank account in The Netherlands (in euros)
• PayPal online payment with Credit Card (either dollars or euros)
• by money wire (Western Union) to Ecuador (in u.s. dollars)

Conversion rate and costs of payment
For payments in euro´s: we apply the conversion rate euro-dollar on the day the first payment is received.
The rate applied is the normal bank rate. The fee to cover the risks and costs of conversion and money transfer is 2,5%.
Costs of payment and bank deposits are for buyer.
For credit card payments of sums over 500$ a payment fee of 4% applies.

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Shipment

We can ship by courier, air freight or sea freight.

courier
A fast, convenient and secure way to send small orders is per courier EMS.
This is our preferred shipping method for orders up to 100 kgs.
Delivery time is in 5-7 working days, plus 1 day for custom's clearance.

airfreight
Mayor airlines like Continental, KLM, Lufthansa, Air France and others have Ecuador in their network. So we can ship airfreight from Ecuador to all mayor airports in North America, Europe and the rest of the world.
Normal transportation time is about 2 days.
Underneath air freight for Western Europe. Air freight to the USA is in general lower. Exact costs and rates for other parts of the world upon request.

air freight	europe & america		usd
weight (kg)	freight/kg	freight	handling FOB	handling CFR	total CFR
100- 299	2.60	260	140	50	500
300 - 499	2.50	750	140	50	990
> 500	2.40	1200	140	50	1440

notes:
prices vary according to destination and to fluctuating surcharges. inform on exact rates to your port of destination.
freight/kg is freight cost per kg including fuel and security surcharges.
handling FOB includes transport to airport and export documents as FUE and Form A (certificate of origin).
handling CFR includes costs of agent and handling.

sea freight
From Guayaquil or Manta (the country’s main ports) ships go to the mayor seaports of North America and Europe. We can ship either by m3, 20 feet or 40 feet container.
Underneath sea freight for Western Europe. Sea freight to the USA is in general lower. Exact costs and rates for other parts of the world upon request.

sea freight	europe & america		usd
fixed costs	baf & inspection	agent	documents	handling	courier	total (usd)
	42.40	150	45	150	25	412.40
volume (m3)	overland/m3	freight/m3	thc/m3			total cfr (usd)
1	25	200	10			235

notes:
prices vary according to destination and to fluctuating surcharges. inform on exact rates to your port of destination.
documents are export documentation (fue) and certificate of origin (FormA).

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Insurance

In case we handle the transportation we will do our best to have you receive the goods in perfect condition.
Our experience is that with the most fragil items (tagua figurines) the damage during transport is about 1 to 3%.
Our other goods usually arrive in prfect conditions.
Where we deliver CFR, we will refund any damage above 5% of the number or value of the goods, whichever is higher.
In case of loss or damage falling under responsability of the transporter we will process the file with the transporting company and refund you.
In no case the refund will be higher than the value of the damaged or lost goods plus the invoiced shipping costs.

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Conditions of Payment

The method of payment depends on the amount involved:

small orders (up to $1,000)

Full prepayment.

medium orders (1,000 - 10,000$)

Full prepayment.
Later orders can be done with prepayment of 50% and payment of 50%, once you have received the goods (within five days).
Transport is in case we organize it, prepaid or paid on collect.

large orders (more than $10,000)

Letter of Credit or comparable secure payment

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General conditions

The information in this document is subject to change without notice.

Our general conditions apply. You can see them on www.nayanayon.com/wgh/as/en/info/conditions.htm .

ref 2039.23 (update 2010.03.23)